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THE LONG TERM CARE OMBUDSMAN
(LTCO) PROGRAM
The Long Term Care Ombudsman (LTCO) Program is mandated by the U.S. Administration on Aging to advocate for and protect the rights of residents of nursing homes, adult residential care homes, expanded adult residential care homes and assisted living facilities. The LTCO staff serve long-term care residents statewide by investigating and working toward the resolution of their complaints. In addition to responding to inquiries and requests for assistance, LTCO staff make unannounced visits to LTC facilities. The program also provides information and referral assistance, conducts educational activities to increase community awareness of elder rights, advocates at the Legislature, and provides training to LTC staff, Family Councils and Resident Councils. All reports and inquiries to the LTCO are confidential.
Regarding Adult Residential Care Homes:
Regarding Assisted Living Facilities: Regarding Nursing Homes:
Regarding Adult Foster Homes: Regarding Licensing of Case Management Agencies: Regarding Adult Protective Services:
Other Useful Links: National Association for State Ombudsman Programs (NASOP) National Citizens Coalition for Nursing Home Reform |
