Hawai`i's LTCO Volunteer Representative Program

ADVOCATES FOR RESIDENT'S RIGHTS

The Hawai`i's Long Term Care Ombudsman Volunteer Representative Program was started in 2001 through the support of the Executive Office on Aging, the Hawaii Legislature and many senior community organizations. The concept of "Ombudsman" originated in Sweden to provide advocacy for citizens in regard to complaints about government and for the Ombudsman to act as a "go-between".

The Older Americans Act (OAA) of 1965 created a national network addressing issues related to the aging population. In 1987, each state was mandated to establish an Office of the Long Term Care Ombudsman (LTCO) whose primary responsibility is to ensure residents' rights.

In Hawai`i there are almost 9,000 residents who live in long term care settings. The volunteer program was created to enhance the LTCO program's goals in assuring the rights and well being of residents.

Each certified volunteer is required to complete a written application, criminal background check, TB test, 20 hours of classroom training, and 8 hours of on-site orientation with the State LTCO. Volunteers are also asked to commit to one year with the program. Group monthly meetings with the LTCO staff are also required for sharing of information and continued support for one another.

Once certified, volunteers act as representatives to the State's LTCO by providing advocacy to residents during weekly confidential face-to-face visits. The purpose of these visits is to help promote the quality of life and care that the residents are entitled to under federal and state mandates. Certified volunteers also provide information regarding community resources.

If you or any one you know would like more information about the Long Term Care Ombudsman Volunteer Representative Program, please call the Executive Office on Aging at (808) 586-0100 and ask to speak to the Long Term Care Ombudsman Volunteer Coordinator.



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