The Fourth Conference and Expo on Purchases of Health and Human Services

The Business of Health and Human Services:

Evolving and Emerging Trends

Tuesday, August 16, 2005 ~ Hawaii Convention Center

Conference Goals
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Who was this conference for?

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Agenda

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Workshops & Handouts

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Contact us

Linda Lingle

Governor

State of Hawaii

Taking office on December 2, 2002, Governor Lingle is the sixth elected Governor of Hawaii and the first woman to lead the Aloha State since it achieved statehood in 1959. Midway through her first term, Governor Lingle remains committed to building on the significant achievements of the past two years as well as collaborating with public, private and nonprofit partners to develop solutions to address the affordable housing shortage and homelessness, improve traffic and transportation statewide, and to make communities on all the Hawaiian islands safer. She is also promoting significant health initiatives including long-term care, investing in Hawaii’s future by expanding early childhood education and increasing funding for the University of Hawaii system, and lowering the cost of living by cutting taxes.

The Governor first served the people of Hawaii in 1980 as a member of the Maui County Council. She went on to serve five two-year terms, three representing the island of Molokai. Linda Lingle was elected Mayor of Maui County in 1990. At age 37, she was the youngest person and the first woman to hold this office. In 1994, she won a second mayoral term. Under her leadership, job growth was faster in Maui County than anywhere else in the state.

Governor Lingle is a native of St. Louis, Missouri. When she was 12, her family moved to Southern California, where she attended public schools. She relocated to Hawaii in 1975 after graduating cum laude with a journalism degree from California State University, Northridge. In 1976, she founded and began serving as publisher of the Molokai Free Press.

Keynote:  The Business of Health and Human Services in Hawaii (10:30 a.m.)

Allen M. Arakaki, CPA

Allen M. Arakaki, CPA, Inc.

Allen Arakaki formed his own accounting firm, offering expert accounting, tax, and business consulting services to hundreds of individuals and small businesses.  In addition to being an accountant with years of experience, Arakaki prides himself on delivering affordable services in a timely manner with a personal touch. He says that's why most of his new clients are referred by existing clients.

Workshop:  For-profits and Nonprofits: What's the Difference? (1:00 p.m.)

Pamela Burns

President and Chief Executive Officer

Hawaiian Humane Society

Pamela Burns is president and CEO of the Hawaiian Humane Society. Prior to joining the Society she was assistant administrator for Health Services Management at Straub Clinic and Hospital. Burns received a BA from Whittier College. She serves as chair of the Hawai‘i Alliance of Nonprofit Organizations steering committee. vice chair of the Hawai‘i Community Services Council, president of the National Council on Pet Population, Study and Policy and of the Hawai‘i Association of Animal Welfare Administrators. She is a member of the boards of the Society of Animal Welfare Administrators and the Hawai‘i Employers Council; and is a consultant to the Humane Society of the United States.

Workshop: Building an Alliance of Hawaii's Nonprofits (9:20 a.m.)

Cheri Cannon

Deputy Associate Administrator

Office of Disaster Assistance (ODA) , Small Business Administration (SBA)

Ms. Cheri Cannon has been Deputy Associate Administrator for the Office of Disaster Assistance (ODA) at the Small Business Administration (SBA) since January 2003. The federal Disaster Assistance Program is the only lending program for homeowners, renters and businesses covering losses caused by disasters. As the Deputy, she serves as the “operations” officer for the program, whose employee base varies from 650 to over 1500 month to month depending on disaster activity. Since joining SBA-ODA, her primary role has been to lead the organization’s effort on strategic planning, performance management and now, transformation to a more efficient and customer service oriented program. A native of Northern California, she obtained her law degree from Georgetown University Law Center and her undergraduate degree from the University of California at Santa Barbara.

Workshop:  How to Drive Outcome-Focused, Strategy-Based Performance Measurements (2:15 p.m.)

Linda Chock

Chief
Women, Infants and Children's (WIC) Services Branch, Department of Health

Linda Chock, has over 25 years of experience at the federal, state and local levels.  Both her B.S. in Human Nutrition and Food Sciences and M.P.H. in Nutrition are from the University of Hawaii at Manoa. Previous job experiences include work with the U.S. Public Health Service in Region VII encompassing Iowa, Nebraska, Kansas and Missouri, Cooperative Extension work with the University of Missouri in the Kansas City Metro area, clinical work at various Veterans Administration and private dietetic services at Leahi Hospital.

Workshop: Identifying Best Practices and Establishing Unit Rates:  A Case Study  (9:20 a.m.)

Frank Chong

Manager of Government and Community Relations
AlohaCare

The Rev. Frank A. Chong, MSW, MDiv, Certificate in Public Administration, is Manager of Government and Community Relations for AlohaCare, a managed Medicaid health plan serving QUEST beneficiaries in the state of Hawaii. Prior to becoming the Manager of Government and Community Relations he was Public Policy Specialist for AlohaCare. From 1977-2002 Rev. Chong was the Executive Director of the Waikiki Health Center.

Rev. Chong has been a volunteer with the American Cancer Society for over 35 years and has served on a wide variety of volunteer positions including Chair of the Board, President and National Delegate. Among some of the other organizations that he has volunteered with include the American Civil Liberties Union, Asian and Pacific Islander Health Forum, Governor’s Blue Ribbon Committee on Cancer Care in Hawaii, Hawaii Primary Care Association, Hawaii Public Health Association and the Committee ibn Public and Private partnership.

He received his Bachelors, Masters in Social Work degrees and Certificate in Public Administration from the University of Hawaii and a Masters in Divinity Degree from Union Theological Seminary, NYC.   Among the awards that he has received is “Social Worker of the Year-2003” from the NASW, Hawaii Chapter. He is an occasional writer for the Honolulu Advertiser and is the author of the Legislative Action Yellow Pages, an annual publication for the past 20 years. He has been a lecturer and adjunct professor in the School of Social Work and the School of Public Health at the University of Hawaii. He is a 30 year cancer survivor and an ordained minister in the United Church of Christ.

Morning General Session Panel: Meeting the Challenges and Changes in Health and Human Services

Judith Clark, MPH

Executive Director

Hawaii Youth Services Network

Judith Clark, MPH, is executive director of Hawaii Youth Services Network, a statewide coalition of youth-serving organizations. She provides training and technical assistance, public policy development and advocacy on youth issues and promotes networking and collaboration among youth-serving organizations. She currently coordinates and facilitates multi-agency, collaborative programs addressing runaway and homeless youth, children of incarcerated parents and dating violence prevention and serves on the HANO steering committee.

Workshop: Building an Alliance of Hawaii's Nonprofits (9:20 a.m.)

Linda Coble

TV and Radio Journalist

A member of the Rotary Club of Honolulu since 1987, Linda is a community volunteer and professional public speaker who epitomizes a commitment to the principle of Service above Self. Her Aloha spirit is both infectious and motivating and we look forward to having Linda moderate our Luncheon panel of notable speakers.

Luncheon General Session Panel:  Perspectives on Good Business in Health and Human Services

Rolanse Crisafulli

Administrator

WorkHawaii, Department of Community Services, City and County of Honolulu

For 20 years Rolanse Crisafulli has been administering workforce development programs at the City and County of Honolulu that focus on building a quality workforce to meet the need of employers. WorkHawaii is the lead agency for the consortium of public and private partners that collaborate in serving job seekers, workers and businesses at the seven one-stop job centers called Oahu WorkLinks. WorkHawaii’s innovative programs serving at- risk youth, laid-off workers and welfare recipients in partnership with private industry, education and community-based organizations have won numerous national awards. Rolanse is a native of Hong Kong and obtained her Bachelor’s and Master’s degrees from the University of Hong Kong.

Workshop:  Contributing to the Workforce:  Job Placement Programs that Support Employees (1:00 p.m.)

Tina Donkervoet, MSN

Chief

Child and Adolescent Mental Health Division, Department of Health

Christina Donkervoet has been the Child & Adolescent Mental Health Division Chief of the Department of Health since 1998. Tina holds a Master of Science degree in Nursing, with a specialty in child and adolescent psychiatric nursing. Prior to going into public administration, Tina worked in variety of child and adolescent mental health including inpatient, outpatient and home based programs. In 2002, she was recognized by the American Psychological Association with a Distinguished Service Award for her efforts to support evidence-based practice within systems of care. Under her leadership, the CAMHD has achieved national and state awards for the work in evaluating and disseminating evidence-based services.

Workshop:  Translating Evidence-Based Research into Quality Services (9:20 a.m.)

Theresa Doyle

Program Specialist

Developmental Disabilities Division, Department of Health

Theresa Doyle is a Program Specialist with the Developmental Disabilities Division for the State of Hawaii, Department of Health. Theresa serves as a liaison to the Department of Human Services and community groups regarding the DD/MR Medicaid waiver. She has traveled throughout the state sharing information with families and community groups.

Workshop: Medicaid Waiver and Developmental Disabilities: Creative, Collaborative Utilization of a Federal Program (9:20 a.m.)

Susan Au Doyle

President and Chief Professional Officer

Aloha United Way

Susan Au Doyle is president and chief professional officer at Aloha United Way (AUW). In this capacity she leads, manages and directs AUW to the accomplishment of its purpose – to provide leadership to bring people together to create a healthier, more compassionate community. Prior to assuming the presidency, Susan was the Chief Operating Officer and was responsible for AUW’s campaign, community improvement, and marketing and communications efforts. Before joining AUW, she was president and CEO of the YWCA of O`ahu and deputy director of the state Department of Commerce and Consumer Affairs. Susan has also been an active community volunteer, serving on many nonprofit boards and committees focused on children, economic and workforce development, cable television access and other efforts to improve the well being of Hawaii residents.

Morning General Session Panel: Meeting the Challenges and Changes in Health and Human Services

Thomas Driskill, Jr

President and Chief Executive Officer

Hawaii Health Systems Corporation

Tom Driskill was born and raised in Charlotte, NC. He has served as the first President and Chief Executive Officer (CEO) for the Hawaii Health Systems Corporation (HHSC) since August 1997. As President and CEO, Tom leads the fourth largest public hospital system in the nation and is one of the largest employers in Hawaii. HHSC operates a total of 12 hospitals located on five islands with 3,400 employees providing concerned, customer-focused, quality care for the people of Hawaii. With 1,275 staffed beds and over 400,000 annual patient days, HHSC is the largest healthcare system in Hawaii. In addition to his HHSC responsibilities, Tom also serves as the President, Hawaii Health Systems Foundation (HHSF) and President, Ali’i Community Care, Inc. (a new subsidiary corporation that owns and operates Roselani Place, an assisted living facility in Maui). Tom is a retired Colonel in the U.S. Army, where he was chief of staff of Walter Reid Army Medical Center, Tripler Medical Center, and U.S. Army Hospital (Berlin), and Executive Officer to Surgeon General, among other assignments.

Workshop:  Hawaii Health Systems Corporation:  A Hybrid of Public and Private (9:20 a.m.)

Gregory Dunn

Executive Drector

Hawaii Nature Center

Gregory Dunn is executive director of the Hawaii Nature Center, the state’s largest provider of environmental education. He received his bachelor’s degree from Albion College in history with a focus on both Native American and environmental studies. He has worked for Fortune 500 companies Barnes & Noble and Nike, Inc., in operations management prior to serving as executive director of the Atherton YMCA at University of Hawaii-Manoa. Four years ago, he was appointed to lead an effort to stabilize the Hawaii Nature Center and create new ways to fund the organization’s mission with a focus on social enterprise. Gregg also serves on the board of the Waikiki Community Center, is a director and vice chair for Hawaii Dental Service Insurance, chairs the board of the HDS Foundation and serves on the HANO steering committee.

Workshop: Building an Alliance of Hawaii's Nonprofits (9:20 a.m.)

Michael T. Fitzgerald

President and Chief Executive Officer

Enterprise Honolulu

Michael Fitzgerald is President and CEO of Enterprise Honolulu, a non-profit economic development organization funded by Oahu's private sector. Enterprise Honolulu’s top priorities are to: (1) Retain existing businesses and assist in their expansion; (2) Encourage growth and diversification amongst existing businesses; (3) Attract and recruit new businesses, and (4) Help entrepreneurs in their business development initiatives. In recent years, Fitzgerald has been honored with at the UH Manoa Forum, 2002 and the President’s “E” Award (Team Award), U.S. DOC, 2000. Fitzgerald has authored and co-authored several publications, including Florida’s Statewide Strategic Plan for Economic Development, 2001-2006; and Strategic Plan for Florida’s International Trade & Investment, 2000. Prior to Enterprise Honolulu, Fitzgerald was the President, Business Development, of Enterprise Florida, Inc. Fitzgerald is affiliated with several organizations, including the Economic Development Alliance of Hawaii, Hawaii Workforce Development Council, HiBEAM (Hawaii Business and Entrepreneur Acceleration Mentors), and Lambda Alfa International.

Luncheon General Session Panel:  Perspectives on Good Business in Health and Human Services

John Flanagan

President and Chief Executive Officer

Hawaii Community Services Council

John Flanagan became president of Hawai‘i Community Services Council in December 2002 after 15 years at the Honolulu Star-Bulletin, where he was editor and publisher, and nine years on the board of Aloha United Way. The Council provides capacity-building training and consulting services to nonprofits, government and community groups statewide. Last November, HCSC launched an initiative to create HANO, the Hawai‘i Alliance of Nonprofit Organizations, which has grown from 35 founder organizations to a membership of more than 130 nonprofits in nine months. Flanagan also writes and edits AGENDA, an email newsletter for and about the nonprofit sector that is received by more than 2,500 individuals who work in and with Hawai‘i nonprofits each month. He also serves on the boards of 'Olelo Community Television and the United Way Statewide Association.

Workshop: Building an Alliance of Hawaii's Nonprofits (9:20 a.m.)

Patricia Fleck

WIA Coordinator

Office of Economic Development, County of Kauai

Pat is the administrator of the Workforce Investment Act for the County of Kauai. In this capacity she oversees contracts with the Workforce Development Division/WorkWise!, who provides services to adult and dislocated workers, and the Hawaii Army National Guard who provides year-round programs for in-school and out-of –school youth through its About Face program. Pat holds both a Bachelors and Masters Degree in Vocational Rehabilitation from the University of Wisconsin. Her professional experience is broad with emphasis is program development, assessment, job development and placement. She was raised in the Midwest and moved to the San Francisco Bay Area after graduate school. In 2001 she relocated to Kauai.

Workshop:  Contributing to the Workforce:  Job Placement Programs that Support Employees (1:00 p.m.)

Jen Graf

Research Analyst
Center for Alternative Dispute Resolution, The Judiciary

Jen studied Community and Cultural Psychology at the University of Hawaii. She sees the skills gained in her community psychology background as a natural fit with alternative dispute resolution processes. Professionally, she has worked in research, facilitation, evaluation and teaching. Jen originally hales from Chicago where she has experience in school reform and cross- cultural training. She has also served as a Peace Corps Volunteer in Ecuador as a rural health educator.

Workshop:  Informal Resolution of Contract Disputes (2:15 p.m.)

Anthony Guerrero

Vice-Chairman

First Hawaiian Bank

Anthony (Tony) Guerrero is the Vice Chairman and group manager in charge of Retail Banking Group of First Hawaiian Bank. He oversees management of 61 branches (56 in Hawaii; 3 on Guam; and 2 on Saipan), and also other retail areas of the bank including Sales & Service Division, Bank Properties Division, Japan Business Development, Service Delivery, Call Center and Retail Info & Planning. First Hawaiian Bank is subsidiary of BancWest Corp. with total assets of $51 billion. Parent entity is BNP Paribas which is headquartered in Paris, France.

Mr. Guerrero’s community activities include President of The Friends of Hawaii Charities (Sony Open in Hawaii), Chairman of the Oahu Transit Services, Inc. (The Bus), Vice Chair of Ahahui Koa Anuenue, and Vice President of Na Koa Football Club. He is also a director of the following organizations: Child & Family Services Real Property Inc., Hawaii Community Foundation, Waianae Coast Comprehensive Health Center, Hawaii Visitors and Convention Bureau and many others. He was the former Chairman of the Board of the Stadium Authority, Child & Family Service, Hawaii Visitors & Convention Bureau and the St. Louis Education Foundation as well as President of Waialae Country Club. Tony Guerrero was named the Sales and Marketing Executives of Honolulu’s 2004 Salesperson of the Year and also the Small Business Administration’s 1999 Small Business Financial Services Advocate of the Year for the City and County of Honolulu.

Married to Haunani Guerrero for over 35 years, they have 2 adult children and 2 granddaughters. When not in the office, Tony is an avid surfer, canoe paddler, and golfer.

Luncheon General Session Panel:  Perspectives on Good Business in Health and Human Services

Gary Guller

Everest Summiteer

In 2003, Gary became the first person with one arm to summit Mount Everest, the highest mountain in the World. Gary Guller and his successful Team Everest ’03 expedition were featured nationally and internationally in over 250 newspapers, magazine articles and numerous TV reports.  Gary led the largest cross-disability group to reach Mt. Everest Base Camp at 17,500 feet, before setting another record, becoming the first person with one arm to summit the highest point in the world.  Gary lost the majority of his left arm in a 1986 mountaineering accident. He came face to face with his own limitations, both physically and mentally. After serious introspection, Gary began climbing again, surmounting the barriers that stood in the way of realizing his dreams to explore. Ever since, he has inspired others to continue onward and upward on their journey through life.

Workshop:  Anything is Possible (9:20 a.m.)

Alice Hall

Hawaii Health Systems Corporation

Workshop:  Hawaii Health Systems Corporation:  A Hybrid of Public and Private (9:20 a.m.)

Steven Ho

Director/Shareholder

Torkildson, Katz, Fonseca, Moore & Hetherington

STEVEN L.F. HO is a director and shareholder with the law firm of Torkildson, Katz, Fonseca, Moore & Hetherington, where he practices in the areas of corporate and nonprofit law and business transactions. Mr. Ho’s practice includes advising corporations, limited liability companies and other entities in all aspects of their businesses, including business formation, capital and financing arrangements, joint ventures, and mergers, acquisitions and divestitures. Mr. Ho also assists exempt organizations with various corporate and tax matters, including corporate formation, qualification for tax-exempt status, contract review, corporate governance, and restructuring and reorganizations. Mr. Ho received his Bachelors degree in Business Administration from the University of Washington and his J.D. degree from the University of California, Hastings College of the Law. Mr. Ho is also a certified public accountant (inactive) and is a member of the American, Hawaii State and Washington State Bar Associations and the Hawaii Society of Certified Public Accountants. Mr. Ho is a member of the Board of Directors of American Cancer Society Hawaii Pacific, Inc., Hawaii Community Services Council and St. Louis Education Foundation.

Workshop:  For-Profits and Nonprofits: What's the Difference? (1:00 p.m.)

Juanita Iwamoto

Consultant

Ms. Iwamoto has over 35 years of experience in human services. She has a MSW and M.P.H. in Maternal and Child Health from the University of Hawaii Manoa. Her career includes 15 years in state and county government and 20 years in the non-profit sector as an executive director of several agencies. As an advocate for quality services and programs for children and families, she has served on a number of government commissions and boards as well as non-profit boards. For the past ten years she has been a team leader for the New York based Council on Accreditation which provides the opportunity to visit non-profit agencies and public child welfare departments across the US and Canada and see first hand the various models used by agencies, both large and small, to implement a quality assurance/quality improvement program. Her most recent interests include consulting and mentoring both organizations and individuals and visiting programs for children in Cambodia.

Workshop: Quality Assurance/Continuous Quality Improvement: The Basics and Practical Application (2:15 p.m.)

Virginia Jackson, MA

Head
Program Develop Services Office, Alcohol and Drug Abuse Division, Department of Health

Ms. Virginia Jackson has been head of the Alcohol and Drug Abuse Division’s Program Development Services Office for the past 13 years. Among other responsibilities, she oversees strategic planning for substance abuse prevention and serves as the State’s National Prevention Network representative. Prior to coming to ADAD, Ms. Jackson was an education therapist and contracts manager for the Child and Adolescent Mental Health Division.

Workshop:  Evidence-Based Practices in Substance Abuse (1:00 p.m.)

Lowell L. Kalapa

Executive Director and President

Tax Foundation of Hawaii

Lowell Kalapa has been the President and Executive Director of the Tax Foundation of Hawaii since 1979. The Tax Foundation is a private, nonprofit, non-partisan, educational organization established to research issues confronting governments in the area of public finance, taxation, and public administration. A native of Honolulu, Kalapa attended Punahou School and later Northwestern University where he earned his Bachelors degree, and his Master's at the Medill School of Journalism. He returned to Hawaii and worked as a researcher with the State Legislature before joining the Foundation in 1973. Kalapa is a member of several community service organizations and serves on the boards of Historic Ewa, Self-Help Housing Corporation of Hawaii, Child Welfare League of America, Foster Family Programs, Friends of the Hawaii Drug Court, and Parents and Children Together (PACT).

Workshop:  For-Profits and Nonprofits: What's the Difference? (1:00 p.m.)

Elizabeth Kent

Director

Center for Alternative Dispute Resolution, The Judiciary

Elizabeth Kent has been the Director of the Hawaii State Judiciary's Center for Alternative Dispute Resolution since 1996 (she took an 18 month leave of absence to work as the Deputy Director of the Department of Human Services). Elizabeth graduated from the William S. Richardson School of Law in 1985, and then worked at the Second Circuit Court of Appeals and the Ninth Circuit Court of Appeals, and as an associate at Paul, Johnson, Park & Niles. Elizabeth taught business law at the University of Hawaii at the graduate and undergraduate levels for six years. She is one of Hawaii's commissioners to the National Conference of Commissioners on Uniform State Laws, on the drafting committee for the Uniform Mediation Act, a mediator for the Mediation Center of the Pacific, Inc. (a community mediation center), an arbitrator in the Court Annexed Arbitration Program, and a panel member on the Medical Claims Conciliation Panel.

Workshop:  Informal Resolution of Contract Disputes (2:15 p.m.)

Jonathan Kesler

Transformation Evangelist

InterImage, Inc

Mr. Jonathan Kesler is a Transformation Evangelist at InterImage, Inc., of Arlington, VA. Since 1991, InterImage, a small woman-owned business has helped organizations to manage change. Jon has over 20 years of professional experience in organizational development, project management, and human resource development. His areas of expertise include cultural engineering, strategic planning, and the implementation of organizational change initiatives. Jon’s principle engagement is as program manager for InterImage’s Team SBA. He manages all aspects of his firm’s work with the SBA-ODA Transformation Project. He earned his Master’s Degree in Human Resource Development at The George Washington University and Bachelor’s Degree in Education at the University of Wisconsin.

Workshop:  How to Drive Outcome-Focused, Strategy-Based Performance Measurements (2:15 p.m.)

Eva Kishimoto, DCSW, CSAC, LCSW

Mental Illness and Other Special Populations Service Director,
Adult Mental Health Division, Department of Health

Ms. Kishimoto is credentialed in the fields of Substance Abuse and Mental Health and has previously worked treating adults. She works as a service director for the Adult Mental Health Division. She has successfully participated as a primary author for approximately $4M worth of federal grants associated with integrated dual diagnosis treatment for individuals with mental illness and substance use. Her current focus is the coordination and implementation of these grants throughout the adult mental health system and improving outcomes for persons with co-occurring disorders.

Workshop:  “Broke Da Mout BBQ Ribs”: And It’s Implications for Best Practices in Mental Health Treatment
(2:15 p.m.)

Lois Lee

Program Development Administrator

Adult and Community Care Services Unit, Social Service Division, Department of Human Services

Lois Lee began her social work career with the Adult Services Unit over 30 years ago. Currently she is the Program Development Administrator of the Adult and Community Care Services Unit., Social Service Division, Department of Human Services.

Workshop: Medicaid Waiver and Developmental Disabilities: Creative, Collaborative Utilization of a Federal Program (9:20 a.m.)

Joanne L. Lundstrom

Executive Director/CEO

Mental Health Kokua

After working 10 years as a psychiatric social worker in the State, Joanne Lundstrom returned to school for a second masters degree in public health, the better to prepare for a career shift to management and administration in human services. She has worked as a consultant in the Community College system, developed residential programs for adolescents, and has been the executive of a mental health agency since 1979. Joanne served on the Community Council on Purchase of Health and Human Services of the State Procurement Office and is a former chair, is on the executive committee of the Alliance for Health and Human Services, is a Weinberg Fellow, and has advanced training in organizational change and leadership. In her 24 years as CEO of Mental Health Kokua, she has addressed the continuing challenge of sustaining quality community based services to our citizens with mental illness, while expanding services to reach more of those in need.

Morning General Session Panel: Meeting the Challenges and Changes in Health and Human Services

Workshop: Building an Alliance of Hawaii's Nonprofits (9:20 a.m.)

Pi'ikea Miller

Senior Program Officer

Hawaii Community Foundation

Pi`ikea Miller is a Senior Program Officer at the Hawaii Community Foundation. She joined the Foundation more than 6 years ago to start its Natural Resources Conservation Grantmaking Program. Before that she worked for the Nature Conservancy both in Hawaii and Washington D.C.

Workshop: Capacity-Building for Nonprofit, Grass Roots and Faith-Based Organizations (2:15 p.m.)

Michael Redman

Vice President, Claim and Loss Prevention Services,
Hawaii Employer’s Mutual Insurance Company (HEMIC)

Mr. Redman's responsibilities focus on the direction, oversight and management of HEMIC claim staff providing claim management and administration of benefits to employees injured while working for HEMIC policyholders. He is also responsible for the loss prevention staff’s successful delivery of safety, occupational health and industrial hygiene techniques and strategies to employers insured by HEMIC.

Michael has over 20 years of successful experience in safety, occupational health, industrial hygiene, and Workers’ Compensation in private and public sector organizations. In addition, he has numerous years of experience in Property/Casualty Insurance and Environmental Affairs. His responsibilities have focused on strategic direction, oversight, management and “hands-on” delivery of safety, occupational health, and industrial hygiene consulting, training, program/process development and implementation, as well as managing Workers’ Compensation claims administration functions. He has held key management positions with Edwards Risk Management, Berkley Risk Administrators, Inc. and Texas Workers’ Compensation Insurance Fund (currently the Texas Mutual Insurance Co.). His formal education includes a Master of Science Degree in Safety Management from West Virginia University, Morgantown, WV.

Workshop:  Keeping Costs Down by Implementing Office Ergonomics:  Fitting the Job to the Worker and Not the Worker to the Job (1:00 p.m.)

Lucy Richmond

Lucy Richmond is a parent of a client who has been receiving services from the waiver program since July 2001. She is also an active volunteer.

Workshop: Medicaid Waiver and Developmental Disabilities: Creative, Collaborative Utilization of a Federal Program (9:20 a.m.)

John Ryan

President
Ryan Systems, Inc.

Dr. John Ryan as the president of Ryan Systems has spent over 30 years in the quality profession having established highly successful quality systems in large and small companies and public organizations throughout the US, Thailand, China, Korea, the Philippines, Singapore, Malaysia, Guam and Mexico. His has contributed to the continual development of the quality profession through his book “The Quality Team Concept in Total Quality Control” and many articles over many years. His recent work on Internet Quality has helped establish shopping and wet site security improvement standards and he has recently published “The Quality Game”, an interactive Internet tool designed to test and teach preventive thinking ( http://www.thequalitygame.com.). After teaching quality and operations improvement courses for the Orfalea College of Business at the California Polytechnic State University in San Luis Obispo, California, Dr. Ryan now lives in Laie, Hawaii.

Workshop:  Continuous Quality Improvement:  Playing the Quality Game to Win (2:15 p.m.)

Marge Sheehan

Section Supervisor, Contracts & Resource Development,

Case Management and Information Services, Developmental Disabilities Division, Department of Health

Marge Sheehan has been a social worker for the State of Hawaii for twenty-five years. She has worked in various capacities with the Departments of Health and Human Services and has been with Developmental Disabilities for the past nine years.

Workshop: Medicaid Waiver and Developmental Disabilities: Creative, Collaborative Utilization of a Federal Program (9:20 a.m.)

Ivette Rodriguez Stern, MSW

Project Coordinator

Center on the Family, University of Hawaii

Ivette Stern, MSW, is a Project Coordinator with the University of Hawaii – Center on the Family. She directs several projects including Hawaii Family Touchstones and Compassion Capital - Hawaii Moving Forward. Prior to assuming her current position as a Project Coordinator, Ivette served as a Youth Gang Program Specialist with the Office of Youth Services. Her work focuses on family resiliency, especially in the presence of economic strain, and on promoting the well-being of Hawaii's families through data driven advocacy.

Workshop:  Capacity-Building for Nonprofit, Grass Roots and Faith-Based Organizations (2:15 p.m.)

Becky Sugawa

Research Analyst

Center for Alternative Dispute Resolution, The Judiciary

Becky is a graduate of the University of Hawaii where she majored in Business Administration. She is currently a Research Analyst with the Hawaii State Judiciary's Center for Alternative Dispute Resolution and has worked on designing programs, training, facilitating meetings, and administering the Judiciary's contract for mediation and related dispute resolution services and other Center contracts. She has been a mediator with The Mediation Center and mediates various types of disputes.

Workshop:  Informal Resolution of Contract Disputes (2:15 p.m.)

Guy Tagomori

Staff Specialist

Vocational Rehabilitation and Services to the Blind Division, Department of Human Services

Workshop:  Contributing to the Workforce:  Job Placement Programs that Support Employees (1:00 p.m.

Alan Tang

Olomana Marketing

Luncheon General Session Panel:  Perspectives on Good Business in Health and Human Services

Sarah Tenney, EMBA, CFRE

Vice President of Operations

Blackbird, a wholly-owned subsidiary of HonBlue

Sarah Tenney is a Hawaii-grown certified professional fundraising executive that is recognized as an international expert in fundraising system & fund diversification issues. She is commited building sustainable & ethical fundraising strategies, systems, & services in Hawaii. Tenney is the founder and previous CEO of the TenneyTech Corporation, a niche fundraising & ePhilanthropy services firm that specialized in donor cultivation software and gift stewardship systems. TenneyTech served more than 75 inter island clients before recently merging with BlackBird, a wholly-owned subsidiary of HonBlue. Ms. Tenney directed the judging & scoring system for the 2005 International e-Philanthropy Awards, and is only one of 16 certified fundraising executives in the Pacific Rim. Sarah Tenney’s international experience includes a former Hong Kong role as the Head of Philanthropy Services for North Asia for MeesPierson, the private wealth management division of Fortis Bank, and has first hand experience with Asian Tsunami relief efforts. Ms. Tenney has numerous accolades for community service, including Waikiki Rotarian of the Year and acts as a faculty trainer & participant for the Kapiolani Community College Nonprofit Business Management Certificate Program. Previous to TenneyTech, Sarah was the Annual Giving & Digital Strategy Director of Kapiolani Health Foundation, as well as, the Statewide Director of Junior Achievement of Hawaii. Since 1998, Ms. Tenney has participated as an Association of Fundraising Professionals Chapter Board Member and serves on the Asian Task Force as well as a variety of committee roles for Hawaii’s National Philanthropy Day Awards & Conference. Sarah holds an Executive M.B.A. in International Entrepreneurship from the University of Hawaii as well as a B.A. in Japanese & Chinese Asian Studies.

Workshop:  Overcoming Challenges to Diversifying Funding Sources  (9:20 a.m. and 1:00 p.m.)

Margaret Tom, LCSW, CSAC

Chief
Community and Consultative Services Branch, Alcohol and Drug Abuse Division, Department of Health

Margaret Tom is a licensed clinical social worker and certified substance abuse counselor who has been Chief of the Community and Consultative Services Branch at the Alcohol and Drug Abuse Division for twelve years. Her responsibilities at ADAD include oversight of the substance abuse treatment contract processes. Prior to coming to ADAD Ms. Tom was the Program Coordinator for The Queen's Medical Center Partial Hospitalization Program and Program Coordinator for the Psychosocial Rehabilitation program for Adult Mental Health Division.

Workshop:  Evidence-Based Practices in Substance Abuse (1:00 p.m.)

Marv Weidner

President and CEO

Weidner Consulting, Inc.

Marv Weidner founded Weidner Consulting in 1998 and since then, has focused on bringing together a team of outstanding consultants with successful, senior government experience to meet the broad range of needs in local, state and federal government. Mr. Weidner has served as lead consultant for numerous enterprise-wide Managing for Results and cultural change initiatives in the nation's best-managed governments.  He possesses +20 years of senior government experience with the State of Iowa, where his last position was Director of Policy and Strategic Planning. Marv led the Governor's Managing for Results efforts, including the development of agency and enterprise strategic planning and performance accountability systems. For five years prior, he was the head of public assistance policy and led Iowa's highly successful welfare reform initiative. In his first ten years in state government he led Iowa's innovative refugee resettlement program which was recognized by the State Department as the best refugee program in the nation.

Workshop:  Leading Change in the Real World of State and Local Government (1:00 p.m.)

Elaine Young

Administrator

Workforce Development Division, State Department of Labor and Industrial Relations

Elaine Young, Administrator of the Workforce Development Division, State Department of Labor and Industrial Relations, has served in this position for the past 11 years. The Division is responsible for various employment and training programs in the State, including State Apprenticeship Programs and those under the federal Workforce Investment Act, Trade Adjustment Assistance Act, and Work Opportunity Tax Credit. She also administers the Employment Training Fund, a program that helps employers upgrade the skills of their workforce. After graduating from the University of Hawaii with a Bachelor of Arts, she began her 38-year career with the State Department of Labor. She considers good working relationships with the Counties, other agencies, and the private sector as the most important tools for integrating services in Hawaii’s One-Stop Job Centers and designs service strategies with that focus.

Workshop: Contributing to the Workforce:  Job Placement Programs that Support Employees (1:00p.m.)