Session 1 - 9:20 a.m.

Translating Evidence-Based Research into Quality Services

Tina Donkervoet, Child and Adolescent Mental Health, Department of Health

Tina will share her experiences in developing the service continuum for child and adolescent mental health and the critical role of evidence-based research.

Handout (PDF - 192kb)

Overcoming Challenges to Diversifying Funding Sources

Sarah Tenney, BlackBird

Familiarize yourself with the challenges facing professionals who aim to diversify funding sources. Learn to implement practical steps to overcome challenges over a two year duration that will help achieve diversified funding. Determine if your organization has the aptitude & tools to build the capacity to diversify and discuss what makes a good diversification example.

Handout (PDF 593kb)

Hawaii Health Systems Corporation:  A Hybrid of Public and Private

Thomas Driskill, Jr., and Alice Hall, Hawaii Health Systems Corporation, Department of Health

Tom Driskill and Alice Hall describe the evolution of Hawaii Halth Systems Corporation and some of the challenges of this uniques blend of public and private.

Anything is Possible

Gary Guller, Everest Summiteer

Gary's friendly down to earth speaking style reaches into the souls of his audience as he tells how his experiences have shaped his philosophy of “Anything is Possible”. He encourages others to search their souls, motivating them to set goals to maximize their true potential, placing fear/doubts aside and pushing through the barriers to success in life.

Identifying Best Practices and Establishing Unit Rates:  A Case Study

Linda Chock, Women, Infants and Children (WIC) Services, Department of Health

The Hawaii WIC Program applied and received funding for a Unit Cost/Best Practices project from the USDA. The selected contractor had previously made recommendations to Louisiana and New Hampshire WIC Programs. The goals were (1) to identify best practices for efficiency and costs while maintaining client and staff satisfaction and (2) to study unit costs and reimbursement strategies.

 Handout (PDF - 194kb)

Medicaid Waiver and Developmental Disabilities: Creative, Collaborative Utilization of a Federal Program

Theresa Doyle and Marge Sheehan, Developmental Disabilities Division, Department of Health, Lois Lee, Adult Community Services, Department of Human Services, Lucy Richmond, Parent and Volunteer

Handout (PDF - 52kb)

Building an Alliance of Hawaii's Nonprofits

John Flanagan, Hawaii Community Services Council; Pamela Burns, Hawaiian Humane Society, Judith Clark, Hawaii Youth Services Network; Gregory Dunn, Hawaii Nature Center; Joanne Lundstrom, Mental Health Kokua

Learn about the newly formed Hawaii Alliance of Nonprofit Organizations, its purpose and initial goals, and how you can help shape its vision of building a strong coalition of nonprofits that creates benefits for its members, promotes excellence, advocates for the public interest, and improves the quality of life for all people of Hawaii.

Handout (PDF - 100kb)

Session 2 - 1:00 p.m.

Evidence-Based Practices in Substance Abuse

Virginia Jackson and Margaret Tom, Alcohol and Drug Abuse Division, Department of Health

Evidence-based practices (sometimes called Best Practices) are proven methods used to design treatments and programs that enhance a service provider’s ability to achieve intended outcomes. State agencies are increasingly encouraged, both locally and nationally, to fund programs that are not only accountable for the public dollars used but are able to achieve specific outcomes. In this environment, the use of evidence-based practices becomes not only desirable but necessary, and in some cases, are required. Ms. Tom and Ms. Jackson both have years of experience in writing state Requests for Proposals (RFPs), evaluating proposals and monitoring state contracts. They will discuss the Department of Health, Alcohol and Drug Abuse Division's requirement that providers use evidence-based practices in state contracts.

Handout (PDF - 115kb)

Contributing to the Workforce:  Job Placement Programs that Support Employees

Guy Tagomori, Staff Specialist, Vocational Rehabilitation and Services to the Blind, Department of Human Services; Elaine Young, Workforce Development Division, State Dept of Labor and Industrial Relations; Rolanse Crisafulli, WorkHawaii, Dept of Community Services, City and County of Honolulu; Patricia Fleck, County of Kauai, Office of Economic Development

How are we getting workers into jobs?  Learn about how one-stop shops operate in Honolulu and neighbor islands for training and placement and and similar opportunities in vocational rehabilitation.

Handout (PDF 100kb)

For-Profit and Nonprofit Businesses - What’s the Difference?

Allen Arakaki, Allen M. Arakaki, CPA, Inc.; Steven Ho, Torkildson, Katz, Fonseca, Moore & Hetherington; Lowell Kalapa, Tax Foundation of Hawai'i

Perspectives on the for-profit and nonprofit sectors from three well-known and respected professionals.

Handout (PDF  - 71kb)

Leading Change in the Real World of State and Local Government

Marv Weidner, Weidner Consulting, Inc.

Get a national perspective for implementing change in government.

Overcoming Challenges to Diversifying Funding Sources

Sarah Tenny, BlackBird

Familiarize yourself with the challenges facing professionals who aim to diversify funding sources. Learn to implement practical steps to overcome challenges over a two year duration that will help achieve diversified funding. Determine if your organization has the aptitude & tools to build the capacity to diversify and discuss what makes a good diversification example

Handout (PDF 593kb)

Keeping Costs Down by Implementing Office Ergonomics:  Fitting the Job to the Worker and Not the Worker to the Job

Michael Redman, Claim and Loss Prevention Services, Hawaii Employers Mutual Insurance Company (HEMIC)

What can you do to keep costs down and keep employees healthy and on the job?  office ergonomics does not have to be time consuming and expensive.

Handout (PDF 787kb)

“Broke Da Mout BBQ Ribs”: And It’s Implications for Best Practices in Mental Health Treatment

Eva Kishimoto, Department of Health, Adult Mental Health

Ms. Kishimoto will discuss basic components to improving treatment outcomes in mental health settings in the context of a continuous quality improvement model.

Handout (PDF 129 kb)

Session 3 - 2:15 p.m.

Quality Improvement:  Playing the Quality Game to Win

John Ryan, Ryan Systems, Inc.

What are organizational options available to develop an business-like atmosphere of continuous quality improvement? The reduction of avoidable costs and more effective use of resources such as staff time depends greatly on understanding and applying a few basic quality tools used to analyze and correct bottlenecks caused by poor quality processes. You will learn about successful organizational strategies and take home a few simple tools designed to help you analyze and eliminate those bottlenecks as you get started with your own quality improvement efforts.

Handout (PDF 213kb)

Capacity-Building for Nonprofit, Grass Roots and Faith-Based Organizations

Ivette Stern, Center on the Family, University of Hawaii; Pi'ikea Miller, Hawaii Community Foundation

Presenters will address why it is important for grassroots, faith-based, and non-profit organizations and their funders to invest in organizational capacity building efforts, will present local and government-funded examples, and will discuss lessons learned from current efforts.

How to Drive Outcome-Focused, Strategy-Based Performance Measurements

Cheri Cannon, Office of Disaster Assistance (ODA) , Small Business Administration (SBA)

Jonathan Kesler, InterImage, Inc

Informal Resolution of Contract Disputes

Elizabeth Kent, Jen Graf, and Becky Sugawa, Center for Alternative Dispute Resolution, The Judiciary

Learn tools and suggestions that may be used for the informal resolution of contract disputes. Prevent future disputes and foster healthy working relationships through enhanced communication.

Quality Assurance/Continuous Quality Improvement: The Basics and Practical Application

Juanita Iwamoto, Consultant

The goals of this workshop will be to identify and develop an understanding of the basic components of the continuous quality improvement process (CQI). Quality assurance (QA) and service utilization reviews (UR) are no longer enough to satisfy the accountability required by funders and users of service. How do the traditional QA and UR activities fit into a CQI process? The importance of stakeholder input, feedback mechanisms and corrective action in developing responsible, quality services will be discussed as well as the challenge of finding the resources to implement a largely underfunded program component.